Exit interviews are a great way to gain feedback on your product or service quality. They provide you with information that can help you improve your business, and they provide a sense of closure to the relationship. At the end of a customer’s engagement with your company, ask them to answer some questions about their experience and how they feel about their decision to leave. This article will give you step-by-step instructions on conducting an exit interview for your business.
Exit Interview Questions
First, you’ll need to decide what type of interview will work best for your business. Here are some questions to ask:
What did you like about our product or service? What didn’t you like about our product or service? What could we do better to improve? What do you think of our company as a whole? Are there any other companies that provide similar services that you would consider using instead of us? If so, why would they make a better choice than us? How likely is it that you would prefer us to others in the future? Would you recommend other people use our products or services in the future? Would you recommend other people use this product or service provider in general, over all others, or overall others in their industry (if applicable)? Did we meet your expectations for this product or service (if applicable)? Is there anything else that I should know about this experience that may help me improve our products or services in the future?
Exit Interview Tips
So now you’ve asked all the questions you need to, and you’re ready to go. Here are some tips to help make the process easier on both you and your customers:
Be clear, concise, and brief. The more information you give them, the more likely it is that they’ll remember what they said. Don’t ask any questions that aren’t necessary. If they don’t have time to answer a question, they may not have time to answer it at all. Be patient. Give them time to think before asking a follow-up question. Ask them questions that require a yes/no answer only once in the exit interview process. Don’t ask follow-up questions more than once in an exit interview session unless necessary (and even then, only if required by law). Remember: there are no stupid questions! Answer their questions. If you don’t know the answer, say so and explain why you don’t know. Be sure to clarify that you are not trying to trick them or make them feel stupid.